h988 Privacy Policy

1Introduction

h988 (referred to in this Policy as "h988", "we", "us", or "our") operates the online casino and sports betting platform accessible at h988.net. This Privacy Policy describes how h988 collects, uses, stores, shares, and protects the personal data of individuals ("you" or "the Player") who visit, register on, or use the h988 platform.

h988 is committed to handling your personal data responsibly and in accordance with applicable data protection laws and the obligations imposed by our international gaming licence. This Policy should be read alongside the h988 Terms & Conditions and Responsible Gaming Policy.

2Data Controller

h988 is the data controller in respect of the personal data processed through the h988 platform. As data controller, h988 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing complies with applicable law.

If you have any questions or concerns regarding the processing of your personal data, or wish to exercise any of your data rights, you may contact h988 via the details provided in Section 14 of this Policy.

3Personal Data We Collect

h988 collects the following categories of personal data in connection with the operation of the platform:

3.1 Identity and Contact Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Residential address
• Email address
• Mobile telephone number
• CNIC (Computerised National Identity Card) number and copy

3.2 Financial Data

• JazzCash or EasyPaisa account number
• Bank account details (HBL, UBL, or Meezan Bank) where provided for withdrawal purposes
• Transaction history including deposits, withdrawals, and bonus credits
• PKR balance and account ledger data

3.3 Gaming and Betting Data

• Betting and wagering history across all h988 products
• Game session data including duration, stakes, and outcomes
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Platform access logs and session timestamps
• Cookie identifiers and similar tracking data
• Pages visited and features used within the h988 platform

3.5 Communications Data

• Records of communications with h988 support including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

4How We Collect Your Data

h988 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or update your account settings
• Automatically — through cookies, server logs, and analytics tools as you navigate the h988 platform
• From third-party verification providers — identity verification and fraud prevention services that assist h988 in fulfilling its KYC and AML obligations
• From payment providers — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank may provide confirmation data in connection with your transaction activity

5How We Use Your Personal Data

h988 uses the personal data it collects for the following purposes:

6Legal Basis for Processing

h988 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification obligations, AML reporting requirements, and data retention obligations imposed by our licensing authority.
• Legitimate interests: Processing carried out in pursuit of h988's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, where such interests are not overridden by your privacy rights.
• Consent: Where h988 relies on your consent to process personal data — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7Sharing Your Personal Data

h988 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. h988 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, to process your deposit and withdrawal transactions
• Identity verification services: Third-party KYC and document verification providers used to confirm your identity and age in compliance with our licensing obligations
• Fraud prevention services: Providers that assist h988 in detecting and preventing fraudulent activity, money laundering, and platform abuse
• Gaming software licensors: Game studios and platform providers whose games are integrated into h988, to the extent necessary to deliver those games to your account
• Regulatory and law enforcement authorities: Where h988 is required by law, court order, or regulatory directive to disclose your personal data
• Professional advisors: Legal, audit, and compliance advisors engaged by h988 under obligations of professional confidentiality

All third parties with whom h988 shares personal data are required to process that data in accordance with applicable data protection requirements and are prohibited from using your data for any purpose other than that for which it was shared.

8Data Retention

h988 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account relationship with h988 and for any applicable post-closure retention period required by law or regulation.

Specific retention periods applicable to h988 data include:

• KYC and identity documents: Retained for a minimum of five years following account closure in accordance with AML regulatory requirements
• Transaction records: Retained for a minimum of five years following the date of the transaction
• Gaming session records: Retained for a minimum of three years following the relevant session
• Communications records: Retained for a minimum of three years from the date of the communication

Where personal data is no longer required for any purpose — including legal, regulatory, or operational purposes — h988 will securely delete or anonymise that data in accordance with our internal data lifecycle procedures.

9Security Measures

h988 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the h988 platform
• Encryption at rest for all sensitive personal and financial data stored in h988 systems
• Role-based access controls limiting access to personal data to authorised personnel on a need-to-know basis
• Multi-factor authentication options for player accounts
• Regular security assessments and penetration testing of the h988 infrastructure
• Incident response procedures including player notification processes in the event of a confirmed data breach

Whilst h988 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your h988 login credentials. If you suspect unauthorised access to your account, contact h988 support immediately.

10Cookies and Tracking Technologies

h988 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The types of cookies used by h988 include:

• Strictly necessary cookies: Essential for the operation of your h988 account, including session management, login authentication, and security functions. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations between sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the h988 platform, to help h988 identify areas for improvement. Individual players are not identifiable from analytics data.

h988 does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect the functionality of your h988 account.

11Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to the personal data h988 holds about you:

• Right of access: You may request a copy of the personal data h988 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by h988.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to h988's legal and regulatory retention obligations.
• Right to restrict processing: You may request that h988 restrict the processing of your data in certain circumstances, such as while a complaint is under investigation.
• Right to data portability: You may request that h988 provide your personal data in a structured, machine-readable format where processing is based on your consent or a contract with you.
• Right to object: You may object to processing of your personal data where h988 relies on legitimate interests as its legal basis, subject to h988's right to demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, contact h988 support using the details in Section 14. h988 will respond to verified requests within 30 days. We may require you to verify your identity before processing a data rights request.

12Minors

The h988 platform is strictly intended for adults aged 21 years and over. h988 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification via CNIC documentation is mandatory for all h988 accounts seeking to process withdrawals.

If h988 discovers that an account has been registered by an individual under 21, the account will be immediately suspended, all personal data deleted to the extent permitted by law, and any balance returned to the verified source of funds.

If you become aware that a minor has registered on h988, please contact us immediately at the details in Section 14.

13Changes to This Privacy Policy

h988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our regulatory obligations, or our data processing practices. Where changes are material, h988 will notify registered players via email or on-platform notification prior to the revised Policy taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Continued use of the h988 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint regarding the handling of your personal data by h988, please contact us via:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the h988 platform

h988 commits to acknowledging all privacy-related enquiries within 2 business days and providing a substantive response within 30 calendar days of receipt of a verified request.